Frequently Asked Questions
We provide Car Rental Services in various cities across India.Outstation - You will be given minimum 300 Kilometres for whole day. If the distance travelled is less than 300 kilometres then the trip fare calculation will be done for 300 kilometres. If the distance travelled is more than 300 kilometres, then extra Kilometres will be calculated and the fare will be charged according to the actual kilometres.Airport /Railway Station Transfers - You can book a car from any specific point to Airport/Railway Station within a city or vice versa.
1. Select source and destination2. Choose your required car type3. Provide the pickup date and contact details4. Book your vehicle
You can cancel or modify the bookings any time but not less than 2 hrs to actual time of trip (Pickup Time selected during the booking).1. Cancellation can be done by calling our customer care number on 9099446622/9033553344.2. If Customer cancels booking 24 hours prior to the pick-up time full refund will be provided to the Customer.3. If Customer cancels the booking within 24 hours but no less than 2 hours’ prior the pickup time 10% of the total trip amount will be deducted.4. If customer cancels booking after receiving the driver details or within 2 hours of the pickup time, then the Customer should not be eligible to claim any refund of money from the Company.
We always try our best to give timely service. But in case of delays, call us at +91 9099446622, we will either provide you an alternate car option immediately or full refund in case you do not avail our service.
We use Google Map API to calculate the distance. Distance is calculated just to create the approximate and minimum amount for booking. Actual kilometres can vary accordingly and it will be calculated after completion of the trip.
Customer has to pay the minimum amount shown at the time of booking. Extra kilometres traveled will be added after the completion of the trip and remaining amount will be added in the final amount.Customer has to pay service tax, toll, parking, inter state tax, driver’s day or/and night allowances or any other levy as per actuals.
No, there is no extra hidden charge.
You have to pay a minimum 30% amount as a deposit of your trip at the time of advance booking, also you can pay full amount in advance.
You can pay by net banking, paytm, upi or other available wallets to book your car online.You can pay remaining amount in cash to the chauffeur/driver during or after completing the trip.
We understand your need; you can call us on +91 9099446622 to make changes in your trip but the company reserves the rights to accept/decline the request.
No, you do not need to pay anything extra to the chauffeur except explained in payment terms. If chauffeur demands for extra money, please inform us immediately on +91 9099446622.
You do not need to argue with the chauffeur, just call us on +91 9099446622 and explain the situation. We will handle it at our best.
Contact on +91 9099446622 within 12 hrs of your trip. We will give our best to find out your belongings. Though we cannot guarantee to find the lost items. We can coordinate with the chauffeur assigned during your trip.
Yes, you can. Our drivers carry all the valid documents with themselves during the trip.
All cars booked at taxigujarat.com are fully AC. Car air-conditioner will not work on hilly routes & also when the vehicle is not in motion. The customer is also not expected to request driver to make air conditioner operational in the above mentioned cases.
Yes, we provide cars for marriages. Local – within city, outstation - outside the city.
